Strategic Business Transformation Specialist

The role:

We seek a business transformation expert to join our team and help organisations enhance business outcomes by refining their sales, marketing, and service approaches.

This is an exciting opportunity for individuals with demonstrable consulting experience in the following areas:

• Customer Technology solutions, designing and delivering technical solutions, through gathering requirements, documenting process flows/user flows, all the way through to supporting (build, test, deployment, etc)
• Workshop Development and Facilitation
• Stakeholder and Client Engagement and Management
• Business Analysis and Presentation including requirements gathering, prioritisation and development of delivery plans.
• Business Process Design and Optimisation including Lean & Process Improvement and Process Mapping customer/front office functions.
• Customer facing solution design, implementation and analysis
• Product Management
• CRM Implementation
• AI & Emerging Technology

You will collaborate with clients to scope, design, and implement customer technology/innovation solutions to drive optimal business decisions and outcomes.

• Participate in the full project lifecycle from initial research and business case development to project planning, execution and close-out in a customer-facing role.
• Utilise your skills in the areas of technology, product management and agile implementation support.
• Perform business analysis tasks such as requirements gathering, prioritisation, and data analysis.
• Engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organisational results and customer experience.
• Effectively analyse and define business and customer requirements through stakeholder engagements, process reviews, user story writing, product backlog development/support.
• Work with developers, designers, business analysts, and testers to deliver customer-centred technology solutions, digital transformations and design-led innovation.
• Support the development and implementation of front office/customer-facing transformation, omnichannel transformation and CRM implementation projects.
• Conduct business analysis and presentation activities, including requirements gathering, prioritization, and the development of delivery plans.
• Design and optimise business processes, including Lean and Process Improvement methodologies and process mapping.
• Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences.
• Support the implementation of digital and CX transformation strategies.

• Strong analytical and problem-solving skills to identify business process issues and develop effective solutions.
• Excellent communication and interpersonal skills to interact with stakeholders and present findings clearly.
• High level of attention to detail to ensure accuracy in process documentation and analysis.
• Familiarity with business process modelling tools and software, CRM platforms, and tools to support the role of Product Owner.
• Basic understanding of project management principles and agile methodologies.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Strong organisational skills to manage multiple tasks and projects simultaneously.
• Understanding of customer needs and the ability to design processes that enhance customer experience.
• Ability to engage with stakeholders at various levels to gather requirements and feedback.