Literacy Leader

6 days ago

Galway, Galway, Ireland beBeeBookseller Full time €28,000 - €42,000

Customer Service Representative:

  • Provide exceptional customer experiences and exceed our standards
  • Be interested in sales growth and be proactive in achieving this
  • Have excellent communication skills to deal with customers, colleagues, management, and the trade
  • Develop product knowledge and rise to the challenge of a busy retail environment
  • Be confident in dealing with operational procedures including shop opening/closing and cash handling
  • Be involved in Festival and event work

Key Responsibilities:

  • To provide an outstanding level of customer care
  • Develop and maintain product knowledge
  • Work as part of a team to achieve company goals

Requirements:

  • Previous experience working in a busy retail environment
  • Excellent verbal and written communication skills
  • Experience working under pressure
  • Ability to adapt to the requirements of the team/organisation

Competencies Required:

  • Proven experience providing outstanding customer service
  • Excellent communication skills
  • Ability to sell across a wide range of products

Desirable Skills:

  • Previous experience working in a bookshop

Skills for Success:

  • Bookselling
  • Book knowledge
  • Sales
  • Customer Service

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