
Retail Banking Customer Service Resolution Specialist
1 week ago
This position is ideal for a motivated individual seeking career advancement in retail banking.
Key Responsibilities:- Effectively handle and resolve customer complaints, ensuring exceptional customer satisfaction.
- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Conduct thorough investigations into all complaints, adhering to organisational standards and regulatory requirements.
- Utilise advanced MS Excel skills to analyse and report on complaint data, enhancing operational efficiency.
- Meet regular deadlines and performance milestones to align with organisational goals.
- Previous experience in complaint handling or customer service roles, preferably in banking or financial services.
- Proficiency in Phone and Internet Banking systems.
- Strong MS Excel skills, with the ability to create and analyse data.
- Excellent problem-solving and communication skills to manage challenging situations professionally.
- Relevant certifications that align with regulatory requirements.
- Team leadership experience is an asset.
The successful candidate will enjoy excellent learning opportunities, working in a diverse and inclusive environment. A competitive hourly rate and annual holiday entitlement are also offered.
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