Retail Banking Customer Service Resolution Specialist

1 week ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €40,000 - €60,000
Customer Service Resolution Specialist

This position is ideal for a motivated individual seeking career advancement in retail banking.

Key Responsibilities:
  • Effectively handle and resolve customer complaints, ensuring exceptional customer satisfaction.
  • Maintain accurate records by tracking and tracing complaint-related documentation and emails.
  • Conduct thorough investigations into all complaints, adhering to organisational standards and regulatory requirements.
  • Utilise advanced MS Excel skills to analyse and report on complaint data, enhancing operational efficiency.
  • Meet regular deadlines and performance milestones to align with organisational goals.
Requirements:
  • Previous experience in complaint handling or customer service roles, preferably in banking or financial services.
  • Proficiency in Phone and Internet Banking systems.
  • Strong MS Excel skills, with the ability to create and analyse data.
  • Excellent problem-solving and communication skills to manage challenging situations professionally.
Qualifications:
  • Relevant certifications that align with regulatory requirements.
  • Team leadership experience is an asset.

The successful candidate will enjoy excellent learning opportunities, working in a diverse and inclusive environment. A competitive hourly rate and annual holiday entitlement are also offered.



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