Service Delivery Specialist
2 weeks ago
We are seeking an ambitious and results-driven individual to contribute to the success of our support services as a Service Delivery Specialist.
About the RoleThis is an exciting opportunity for someone with a solid foundation in IT service delivery or enterprise support who is ready to take on new challenges. You will work closely with senior managers and cross-functional teams to ensure high-quality service delivery, drive process improvements, and contribute to strategic objectives.
Key Responsibilities- Support implementation of service quality processes and identify opportunities for improvement.
- Assist in tracking and reporting on customer SLAs and KPIs.
- Help coordinate incident and problem resolution activities.
- Compile and prepare regular service performance reports.
- Maintain regular contact with assigned support customers.
- Help organise and participate in service review meetings.
- Assist with managing support escalations under senior guidance.
- Assist in coordinating change requests, ensuring proper documentation and approvals are in place.
- Track the impact of changes on service delivery and escalate if issues arise.
- Identify inefficiencies in service delivery processes and suggest improvements.
- Participate in improvement initiatives focused on customer satisfaction and operational excellence.
- Support implementation of service quality processes and identify opportunities for improvement.
- 2–5 years of experience in IT service delivery, support coordination, or a similar role.
- Familiarity with enterprise applications, preferably Microsoft Dynamics or related platforms.
- Basic understanding of ITIL principles and service lifecycle stages.
- Experience using ITSM tools like ServiceNow or similar.
- Proven ability to learn quickly, take initiative, and grow into a senior service delivery role.
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