Support Operations Specialist
3 days ago
We are seeking a highly skilled Support Operations Specialist to join our client's team. The successful candidate will be responsible for managing and prioritizing support requests within the Learning Management System (LMS) to ensure seamless functionality.
The ideal candidate will have strong problem-solving skills, a customer-focused approach, and the ability to collaborate with internal teams to enhance system performance and user experience. Key Responsibilities:
- Manage LMS Support Ticket Queue: Efficiently monitor and prioritize support tickets, ensuring timely responses and resolution of issues.
- Triage & Assign Tickets: Assess incoming requests, determine their urgency and complexity, and assign them to the appropriate team members or handle directly.
- Monitor & Ensure SLA Compliance: Track ticket progress, follow up on outstanding issues, and ensure resolution within established Service Level Agreements (SLAs).
- Analyze & Address Recurring Issues: Identify trends in support requests, develop proactive solutions such as FAQs, user guides, or training materials to reduce repetitive issues.
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Operations Support Specialist
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob DescriptionCpl Healthcare is seeking a highly motivated and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and providing excellent customer service.You will work closely with our global team to...
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Executive Support Specialist
4 days ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAbout the RoleAs an Executive Support Specialist, you will provide high-quality administrative support to our team, ensuring seamless day-to-day operations. You will be responsible for coordinating meetings, managing correspondence, and maintaining accurate records.This is an excellent opportunity to develop your skills and gain valuable experience in a...
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Operational Support Specialist
5 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeRole OverviewWe are seeking a highly skilled Operational Support Specialist to join our team. As an Operational Support Specialist, you will play a crucial role in ensuring the smooth operation of our community by investigating and resolving reported issues.Main Responsibilities:Investigate and resolve reported issues, such as requests for account support or...
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Operational Support Specialist
4 days ago
Dublin, Dublin City, Ireland Sodexo Group Full timeAbout the TeamOur team of Operational Support Specialists works closely with our clients to provide exceptional support services. As a member of our team, you will be responsible for:Providing administrative support to our clients, including answering phone calls, responding to emails, and completing tasks as required.Working closely with our operations team...
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Operational Support Specialist
4 days ago
Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full timeAt Zurich Life Assurance plc, we are seeking an Operational Support Specialist to join our team. As an Operations Administrator, you will play a key role in understanding and responding to what matters to customers.This role may be available part-time or full-time, as we recognize that flexibility is essential for achieving success. In this position, you...
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Operations Support Specialist
2 weeks ago
Dublin, Dublin City, Ireland ManpowerGroup Ireland Full timeOperations Support SpecialistAs a Trust and Safety Operational Support Specialist, you will be responsible for maintaining the integrity of our platform by investigating and resolving issues related to policy violations, fraudulent activities, and other questionable practices. You will oversee daily operations to ensure our policies are effectively applied...
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Medical Support Specialist
6 days ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Medical Support Specialist to join our team in Dublin. As a key member of our office, you will provide administrative support to our legal professionals, ensuring seamless day-to-day operations.Key Responsibilities:Prepare correspondence and documents from digital dictation with high accuracyCreate, amend and format...
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Financial Operations Specialist
12 hours ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Part timeAs a Financial Operations Specialist with Reed Specialist Recruitment Limited, you will play a key role in ensuring the smooth operation of payroll functions for our clients.You will be responsible for all matters relating to payroll while providing administrative support to the Director of Finance and assisting with other accounts administration duties.This...
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Technical Support Operations Specialist
24 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe are seeking an experienced Technical Support Operations Specialist to optimize workflows and platforms within our Global Technical Support organization.About the Role:Collaborate with business stakeholders to gather and document requirements for platforms and solutions.Analyze current support processes and identify opportunities for improvement through...
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Financial Support Specialist
2 days ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Part timeA Financial Support Specialist is required to join a leading educational institution. In this key role, you will provide essential support to the Finance Team, focusing on payroll management, accounts administration, and related duties.Your primary responsibilities will include:Managing payroll processes, ensuring accuracy and efficiencyMaintaining and...
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Senior Quality Specialist
3 weeks ago
Dublin, Dublin City, Ireland Endo Operations Limited Full timeDescription The Senior Quality Specialist, Quality Operations leads an individual system and assists in managing the Quality System functions for cGxP manufacturing and distribution activities from local and Third Party manufacturing facilities. Provides quality guidance on product transfers and validations and will ensure that all activities related...
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Cloud Support Specialist
4 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAt TN Ireland, we are seeking a skilled Cloud Support Specialist to join our Cloud Operations team. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our customers who utilize Amazon Web Services (AWS). Your primary role will involve resolving customer cases through various contact channels, including...
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Legal Support Specialist Dublin
5 days ago
Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAbout the Company: Reed Specialist Recruitment Limited is a leading recruitment agency providing expert recruitment services across various industries. We are committed to finding the best talent for our clients and pride ourselves on delivering exceptional results.Job Description: As a Legal Secretary, you will play a critical role in supporting our...
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Technical Support Specialist
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob Summary: We are seeking a skilled Technical Support Specialist to join our team in Dublin. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients. Your primary focus will be on monitoring and managing Windows support and configuration.About the Role:As a Technical Support Specialist, you will work...
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Child Development Specialist
11 hours ago
Dublin, Dublin City, Ireland Crann Support Group Part timeCrann Support Group is seeking a skilled Child Development Specialist to lead our afterschool program for 45 children. The successful candidate will develop and evaluate an afterschool program that supports the children's development, social-emotional learning, and academics.The ideal candidate will have a strong understanding of child development principles...
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IT Support Specialist
3 weeks ago
Dublin, Dublin City, Ireland Reperio Human Capital Full timeIT Support Specialist 97814 Desired skills: Windows, Mac, L1, IT Support, O365 As an IT Support Specialist, you will be responsible for providing technical assistance and support to our client. You will diagnose and resolve software and hardware issues, set up computer systems, and provide training to end-users. This role offers an exciting...
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IT Support Specialist
2 days ago
Dublin, Dublin City, Ireland VerTALENTS Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at VerTALENTS. As a key member of our global IT operations, you will be responsible for providing exceptional customer service and technical support to all employees.Your primary objective will be to ensure seamless IT operations for our workforce while...
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Event Support Specialist
4 days ago
Dublin, Dublin City, Ireland Ubique Systems Full timeAre you an expert in audio visual equipment?We need an Event Support Specialist to join our team at Ubique Systems.This role involves working on-site at client offices and AVVC rooms, providing technical support for events and troubleshooting any issues that arise.The ideal candidate will have extensive knowledge of audio and video equipment, as well as...
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Maintenance Specialist
1 hour ago
Dublin, Dublin City, Ireland HAYS Specialist Recruitment Full timeMaintenance Systems Specialist - Crumlin - HAYS Specialist RecruitmentHays Specialist Recruitment Limited is a leading provider of specialist recruitment services. Our client is a precision manufacturer with over 60 years of expertise in their field.Orion Group Life Sciences is seeking a Maintenance Systems Specialist (Hybrid) for an 11-month contract with...
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Paralegal Support Specialist
4 weeks ago
Dublin, Dublin City, Ireland Cpl Resources - Office Support Full timeJob DescriptionWe are seeking a highly skilled and organized individual to fill the role of Legal Secretary in our Dublin office. As a key member of the legal team, you will provide administrative support to fee earners and carry out various duties associated with the role.ResponsibilitiesDraft, format, and proofread legal documents, correspondence, and...