Operational Support Specialist

2 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Role Overview

We are seeking a highly skilled Operational Support Specialist to join our team. As an Operational Support Specialist, you will play a crucial role in ensuring the smooth operation of our community by investigating and resolving reported issues.

Main Responsibilities:

  • Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site.
  • Stay up-to-date with client products and community standards.
  • Use market-specific knowledge to find scalable solutions to improve support.
  • Analyze data to develop ways to improve user experience.
  • Recognize trends and patterns and escalate issues outside company policy.
  • Identify inefficiencies and suggest solutions.

Required Skills and Qualifications:

  • Strong personal resilience and ability to work in a pressured environment.
  • Strong interpersonal skills, verbal and written communication skills, and empathy.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritize, solve problems, and work as part of a team.
  • Effective time management and prioritization skills.

Benefits:

  • Fully paid training provided.
  • Meals on-site, private healthcare, and pension contribution.
  • No shift rotations – fixed working schedule.
  • Chance to work within a multicultural and diverse team.
  • Great internal opportunities for career progression.


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