Operations Support Specialist

3 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Community Operations Analyst for the Persian Market. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our community platform.

Main Responsibilities:

  • Investigate and resolve reported issues, including account support requests and potentially abusive content
  • Enforce client Terms of Use by monitoring reports of abuse on the site
  • Stay knowledgeable about client products and community standards
  • Use market-specific knowledge and insights to identify scalable solutions to improve community support
  • Gather, analyze, and utilize relevant data to develop ways to enhance user experience
  • Recognize trends and patterns and escalate issues outside company policy to the global team
  • Identify inefficiencies in workflows and suggest solutions

Required Skills and Qualifications:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Excellent interpersonal skills, verbal, and written communication skills, with a focus on empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritize, solve problems, and work as part of a team
  • Effective time management and prioritization skills
  • Ability to consistently hit KPIs on time

Language Skills:

  • Fluent level of Persian language in oral and written communication, with an in-depth understanding of culture and social trends in the region
  • Advanced level of English (C1)

Benefits:

  • Full-time, permanent position with Covalen Solutions
  • Competitive salary: €29,700 per year as base salary
  • Salary uplift for late hours from 10pm to 2am
  • Free meal (lunch or dinner) on site


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