Cloud Computing Customer Support Engineer

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

Company Overview

Amazon Web Services (AWS) is a subsidiary of Amazon.com, Inc., and provides a comprehensive suite of cloud-based services for computing, storage, networking, database, analytics, machine learning, and more.

Job Description

We are seeking a highly motivated and experienced Cloud Support Associate to join our team at Amazon Web Services. As a member of our AWS Support team, you will be responsible for providing exceptional support to our customers, assisting them with their cloud computing needs and ensuring they achieve the most out of our services.

Your Key Responsibilities

  1. Provide advanced troubleshooting techniques to resolve customer issues
  2. Interact with leading engineers worldwide
  3. Partner with AWS teams to reproduce and resolve customer issues
  4. Leverage your experience to provide feedback to internal teams on how to improve our services
  5. Drive customer communication during critical events
  6. Drive projects that improve support-related processes and our customers' technical support experience
  7. Write tutorials, how-to videos, and other technical articles for the developer community

Requirements

To succeed in this role, you will need:

  • A strong background in IT or computer science
  • Experience with cloud computing and Linux expertise (Ubuntu, CentOS, RedHat)
  • Understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.)
  • Effective communication skills to lead technical discussions and engage with customers
  • Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position

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