Mobile Coffee Equipment Technician

2 days ago

Dublin, Dublin City, Ireland beBeeCoffee Full time
Field Service Engineer Job Opportunity

 

We are seeking a highly skilled and experienced Field Service Engineer to join our team. As a key member of our technical team, you will be responsible for delivering high-quality service and maintenance solutions to our customers.

 

The Role:

  • Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
  • Service equipment to a high standard, which may involve twisting, bending, and lifting items in potentially demanding back-of-house areas as well as walking for extended periods to customer sites with tools/parts.
  • Ensure all work carried out meets the correct equipment setup as per agreed specification, providing consistent coffee quality to ensure first-time fix and customer satisfaction.
  • Work proactively with the central call centre, taking day-to-day instructions and keeping them updated, so waiting customers are kept informed.
  • Comply with on-site arrival procedures by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of management.
  • Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
  • Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
  • Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.

 

The Person:

  • A confident individual with a passion for customer service.
  • Self-motivated with a flexible approach to work, location, and hours (required to work one in four weekends).
  • Excellent understanding of coffee quality and associated equipment.
  • Demonstrates strong problem-solving skills with an electrical mechanical background.
  • Able to work safely within health and safety rules and requirements.
  • Able to follow strict policy and processes with a willingness to learn.
  • Confident with digital technology and business applications.
  • Clean driving license and respectful of road traffic regulations.

 

Salary: Up to €43k dependent on experience (OTE €48k)

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