Customer Experience Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €40,000 - €55,000
Job Description

We are seeking a Customer Service Professional to join our team.

This role is based in our office, where you will work closely with clients and colleagues to deliver exceptional customer experiences.

Candidates must be available to start immediately.

Contract: 4 months.

As a Customer Service Advisor, you will be the face of our organization within your channel and representative at internal and external events/conferences.

You will be responsible for developing meaningful customer relationships through positive engagement interactions.

Key responsibilities include:

  • Be an ambassador for our organization and develop our profile across multiple communities (internal and external).
  • Understand customers' needs, our products, and digital capabilities to develop solutions that meet their requirements.
  • Contribute to business objectives in a controlled and compliant manner.
  • Be 'risk aware' and contribute to maintaining a robust risk framework by ensuring your customer interactions are conducted in accordance with legislative, regulatory, and organizational policies.

Additional responsibilities include optimizing customer interactions as defined in our Omni-Opti Channel Charter, i.e., sales, service, self-service through online, video, app, and voice channels—supporting the team in achieving targets and KPIs and maximizing opportunities to achieve customer goals and commercial objectives.

Requirements

Our ideal candidate will have:

  • An Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths) and/or 5+ years post-Leaving Certificate experience.
  • Enthusiasm, goal-oriented with high energy, and a passion for delivering exceptional customer experiences.
  • Excellent interpersonal and effective communication skills.
  • A passion for building strong relationships with colleagues and clients.
  • Motivation to make a real difference in the lives of our customers.

Our organization understands the importance of championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service provided to all customers and communities. We support Equal Opportunity and are regulated by the relevant authorities.

  • Customer Experience Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €60,000 - €80,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service and support to our customers.Job Description:As a Customer Experience Specialist, you will be the primary point of contact for customers,...

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeService Full time €40,000 - €70,000

    Customer Experience SpecialistWe are seeking a service-driven individual to join our team at one of Dublin's finest luxury hotels.This is an excellent opportunity for career advancement with a leading hotel brand. As a Customer Experience Specialist, you will play a vital role in helping create memorable experiences for our guests and colleagues.Main...

  • Customer Experience Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €27,680 - €33,560

    Customer Experience Specialist">Role OverviewWe are seeking a motivated and enthusiastic individual to join our team as a Customer Experience Specialist. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.">Key Responsibilities:Provide...

  • Customer Experience Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €32,000 - €42,000

    About the Role: We are seeking a skilled and dedicated Customer Experience Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring a seamless shopping experience for our customers.Key Responsibilities:

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeecustomer Full time €40,000 - €55,000

    Customer Experience SpecialistWe are seeking a highly skilled professional to provide exceptional support to our users, helping them achieve their online goals and overcome any challenges they may face.

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €41,184 - €52,488

    Customer Service SpecialistAs a key member of our team, you will play a vital role in providing exceptional customer experiences. Your primary responsibility will be to ensure that all customer orders are processed accurately and efficiently.To achieve this goal, you will need to verify all order information, identify and correct any discrepancies, and...

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €16,940 - €17,922

    Exceptional Customer Experience SpecialistWe are seeking a highly motivated and enthusiastic individual to fill this key role in our retail store. As a crucial member of our team, you will play a vital part in delivering outstanding customer service and contributing to the success of our business.Key Responsibilities:Deliver exceptional customer experiences...

  • Customer Experience Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €60,000 - €100,000

    Job SummaryAs a Customer Experience Specialist, you will be responsible for delivering exceptional user experiences through process improvement, order management, and problem-solving strategies.Main ResponsibilitiesInteract with buyers and sellers in a customer-centric manner to ensure a positive experience.Resolve all customer inquiries and issues related...

  • Multilingual Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €34,200 - €38,400

    We are seeking a highly skilled customer experience specialist to join our team in Dublin. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to customer inquiries via phone, email, and chat.Responsibilities:Assist customers with product...

  • Customer Experience Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Bayerische Motoren Werke Aktiengesellschaft Full time

    OverviewBMW Group Financial Services Ireland is looking for a Customer Experience Specialist.This role is based in our head office in Santry, Dublin.The customer service team are at the heart of our business and plays a pivotal role in representing the customer's voice within our organisation.In this role, you will be the first point of contact for...