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Pivotal Claims Resolution Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeClaimsHandler Full time €45,000 - €55,000

Role Summary

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Claims handlers play a pivotal role in ensuring the smooth resolution of liability claims. As a Direct Settlement Injury Claims Handler, you will be responsible for handling claims from registration to settlement, focusing on direct settlement, pre-litigation, and litigation processes. Your primary objective will be to provide a proactive and innovative approach to claim handling activities while ensuring compliance with regulatory requirements.

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Key Responsibilities:

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  • Provide excellent customer service by offering a friendly, courteous, and professional experience to customers.">
  • Capture accurate and comprehensive information at the notification stage to ensure effective claim management.">
  • Make informed decisions on claim outcomes at an early stage to reduce costs and streamline the claims lifecycle.">
  • Identify opportunities for direct settlement with claimants in a fair and compliant manner.">
  • Liaise with claimants' legal representatives to negotiate settlements prior to the Injuries Board process.">
  • Manage claims within the Injuries Board process and those that have proceeded to litigation, collaborating with internal teams and external stakeholders.">
  • Proactively identify and manage recovery opportunities and fraud risks through to conclusion.">
  • Maintain high customer service standards and ensure compliance with regulatory rules, codes, and internal procedures.">
  • Exemplify company values and behaviors in all interactions with customers and colleagues.">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 2 years of experience in handling a similar claims portfolio.">
  • Strong customer service skills and technical knowledge of liability claims handling, with a solid understanding of personal injuries assessment boards and litigation processes.">
  • Excellent analytical and problem-solving skills, with a high level of attention to detail.">
  • Proficiency in Microsoft Office Suite and ability to work effectively in a team environment.">
  • Strong communication and interpersonal skills, with the ability to build positive relationships with customers and stakeholders.">
  • Ability to take ownership of own development and stay up-to-date with industry developments.">
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Benefits

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This is a permanent full-time opportunity with a competitive salary package and benefits, including:

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  • A closing date of September.">
  • Opportunities for career growth and development.">
  • A collaborative and dynamic work environment.">
  • Professional development support and training.">
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Equal Opportunities

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We are an inclusive equal opportunities employer that considers applicants without regard to age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, or social circumstances.

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