
Broadband Delivery Specialist
3 days ago
Lead the end-to-end delivery of our broadband services, overseeing performance across third-party vendors and driving process enhancements to elevate customer experiences.
Key Responsibilities:- Vendor Liaison: Own strategic relationships with key broadband service providers, monitoring KPIs, SLAs, and contractual obligations to ensure seamless service delivery.
- Operational Efficiency & Process Innovation: Analyze broadband service performance, identify areas for improvement, and implement optimized processes across fulfilment, activation, support, and escalation workflows.
- Customer Experience & Quality Oversight: Ensure customers receive a consistent, high-quality experience across all service touchpoints.
- Team Leadership & Collaboration: Lead and develop a high-performing support team, fostering a culture of accountability and continuous improvement.
- Reporting & Insights: Produce regular reports on broadband performance, identifying trends and insights to inform strategic decisions.
- Minimum 5 years' experience in telecoms, with a strong understanding of broadband service delivery models.
- At least 2 years' experience in vendor management, ideally working with installation, provisioning, or technical support partners.
- Proven track record in process improvement and operational transformation within a service environment.
We offer a competitive remuneration package, including health insurance, pension scheme, and opportunities for career advancement.
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