Service Delivery Operations Expert

3 days ago

Dublin, Dublin City, Ireland beBeeDelivery Full time €60,000 - €100,000
Job Description:

As a Service Delivery Manager - Broadband, you will be responsible for ensuring the smooth and efficient end-to-end delivery of our broadband services. You'll manage performance across third-party vendors, drive process improvements across the broadband customer journey, and ensure our service teams are aligned, empowered, and delivering consistent, high-quality customer experiences.

This role is ideal for someone with a solid background in telecoms, a sharp operational mindset, and a passion for people leadership and cross-functional collaboration.

Key Responsibilities:
  • Vendor Management: Own the relationship and performance management of key broadband service providers.
  • Operational Excellence & Process Improvement: Analyse broadband service performance, identify inefficiencies, and implement improvements across fulfilment, activation, support, and escalation processes.
  • Customer Experience & Quality Oversight: Ensure broadband customers receive a consistent, high-quality experience across all service touchpoints.
  • Team Leadership & Collaboration: Lead and develop a high-performing support team, building a culture of accountability and continuous improvement.


Required Skills and Qualifications:

Minimum 5 years' experience in telecoms, with a strong understanding of broadband service delivery models. At least 2 years' experience in vendor management, ideally working with installation, provisioning, or technical support partners. Proven track record in process improvement and operational transformation within a service environment. Demonstrated success in leading people and teams, with strong coaching, communication, and leadership skills. Excellent problem-solving, data analysis, and reporting capabilities. A collaborative and proactive mindset - able to lead cross-functional initiatives and drive change.

Benefits:

Competitive salary & bonus structure. Pension Contribution Scheme. Health Insurance Group Scheme. Great career progression opportunities in a growing company with strong market growth. Fast-paced and friendly team environment. Continual training and development. Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely.

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