IT Infrastructure Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeOperations Full time €75,000 - €90,000
Job Overview:

As an IT Operations Specialist, you will play a pivotal role in delivering exceptional technical support and automation services to our organization. This position involves working closely with cross-functional teams to improve processes, drive operational excellence, and contribute to the evolution of our IT infrastructure.

Responsibilities:
- Provide top-notch help desk support to internal employees.
- Own account provisioning and deprovisioning, onboarding and offboarding processes, and maintain our application stack and integrations.
- Work extensively with Jamf, Okta, Intune, Jira, and GitHub, contributing ideas for management, organization, and basic troubleshooting.
- Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.
- Contribute to cycle planning, align with broader team programs, and effectively manage your work and projects.
- Participate in high-impact, cross-functional projects that drive business and operational improvements.
- User hardware setup and provisioning - Apple, Windows, etc.

Requirements:
- A passion for systems, automation, and continuous skill development in a fast-paced environment.
- A college-level degree in a relevant field or equivalent experience.
- JAMF and Okta Admin certification or equivalent hands-on experience.
- Basic scripting proficiency.
- Ability to troubleshoot and resolve hardware and software issues while implementing/documenting solutions to prevent recurrence.
- Experience managing productivity and communication applications (e.g., Google Workspace) and the ability to train employees in their use.
- Experience with tracking hardware via an asset management tool (Oomnitza, Jira, etc).
- A strong passion for technology, eagerness to learn, and a drive to continuously improve.
- Programming language proficiency, e.g., Ruby, Python, Perl, etc..
- Cloud-heavy IT infrastructure experience.
- Experience with Office Buildouts.

Benefits:
- We offer a competitive salary and equity in our organization.
- We provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- We encourage professional growth and development through training and education opportunities.
- We foster a collaborative and inclusive work environment that values diversity and promotes equality.
- We offer flexible working arrangements to balance work and personal life.
- We celebrate employee milestones and achievements through recognition programs.
- We prioritize employee well-being through wellness initiatives and mental health resources.

About Us:
We are a rapidly growing organization committed to innovation and excellence. We believe in empowering our employees to take ownership of their work and strive for greatness. We value open communication, transparency, and collaboration. We are passionate about making a positive impact in our industry and community.

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