
Language and Culture Expert
3 days ago
We are seeking a highly skilled Language and Culture Expert to join our team at CPL.
About the RoleAs a Language and Culture Expert, you will be responsible for ensuring that all content on our platform meets our high standards. This includes reviewing and approving content, as well as providing guidance and support to our team.
We offer a competitive salary, comprehensive benefits package, and opportunities for career progression and professional development. You will also have the chance to work in a dynamic and multicultural team, with a focus on delivering high-quality results.
Key Responsibilities:
- Review and approve content on our platform to ensure it meets our standards
- Provide guidance and support to our team on language and cultural matters
- Investigate and resolve reported issues via the ticketing system
- Enforce client's Terms of Use by monitoring reports of abuse on the site
- Use market-specific knowledge and insights to find scalable solutions to improve support for users
To succeed in this role, you will need to possess the following skills and qualifications:
- Fluent level of Spanish in oral and written communication, with an in-depth understanding of culture and social trends in Mexico
- Advanced level of English (at least B2 level)
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
- High adaptability and positive approach to challenges
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