Transformational Change Strategist

5 days ago

County Dublin, Ireland Hibernia Services Limited Full time

At Hibernia Services Limited, we are seeking a highly skilled Transformational Change Strategist to join our team.

About the Role

The IT Service Transition Specialist will play a key role in steering the introduction of new or changed services across the full Technology organisation and technical lifecycle.

Key Responsibilities:
  • Govern the change management process for the organisation, ensuring adherence to change policy and procedures.
  • Ensure that changes to assets are recorded and controlled appropriately.
  • Ability to implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements.

Liaise with the delivery and programme teams to ensure the correct process and governance is followed, as per the agreed-upon plan, ensuring new or changing services have fully developed end-to-end Service Management Models based on agreed and defined Service Acceptance Criteria / Service Management requirements.

Works closely with the Service Introduction function to ensure that all necessary steps in the process are authorized and implemented as per the approved plan, prior to changes proceeding.

Advocate for organisational commitment to asset control and adherence to process, working closely with various stakeholders to embed the process.

Provide training and support to end users and stakeholders on how to effectively utilise the Change Management process and related ServiceNow functionalities and features.

Co-ordinate, schedule and prioritise Change Requests, ensuring adherence to key SLAs and KPIs.

Design, build and run regular reporting for both the Service Management leadership team and senior management, focusing on performance, including agreeing SLAs, key metrics and other performance indicators relating to Change Management.

Implement a strategy to replace or reduce CAB approvals, putting the responsibility for identifying issues in the code on those who understand it best, with detailed documentation to comply with regulations.

Influence key stakeholders to ensure continual improvement plans are in place to address issues as they are identified.

Champion change management, actively identifying opportunities for improvements that contribute to optimising the current processes.

Own continual service improvement for Change Management and actively contribute to CSI across the Service Management team.

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