Support Services Technician

16 hours ago


Letterkenny, Donegal, Ireland beBee Careers Full time €55,000 - €80,000

**Job Title:** Application Support Engineer

Job Description:

We are seeking a skilled Application Support Engineer to join our Production Support team, providing Level 2 support to our client in a high-profile, mission-critical environment within the Banking sector.

In this role, you will work collaboratively with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. The team is responsible for troubleshooting incidents, both proactive and reactive in nature.

You will be required to manage stakeholders for supported applications, troubleshoot and resolve Incidents & Service Requests, perform Root Cause Analysis of Problem Tickets, and manage incident queues & incident intake channels.

This position requires flexibility to work flexible shifts to cover 24 *7 support for the client, on a rotation basis across the team.



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