Senior Client Service Specialist

Overview

PGIM Ireland, the global asset management business of Prudential Financial, is seeking to hire an International Servicing Specialist for PGIM Real Estate Loan Services who are responsible for the servicing and asset management of commercial loans originated by PGIM Real Estate (PGIM RE) outside of the United States. Irish hours will apply from Monday to Friday, with flexibility during peak times. Hours are subject to change in line with role requirements.

What You Will Do

• Servicing/Cash Management - Calculation of debt service, delivery of billing letters, remittance reports and application of waterfall structures
• Surveillance - Review of compliance certificates, calculations to confirm covenant adherence, review and analysis of property monitoring reports
• Hedging - Management of all loan level hedging investments
• Banking Admin - Managing multiple international bank and borrower relationships
• Treasury - cash movements for multiple currencies over differing treasury platforms and time zones
• Proactively communicate issues to relevant stakeholders
• Collaborate with multiple areas of the PGIM RE to ensure the highest level of service
• Anticipate issues that may adversely affect portfolio performance and take action to reduce risks
• Lead and manage special projects as assigned, as well as propose and drive process enhancements and automation
• Cultivate internal and external relationships to ensure proper service levels are achieved for each portfolio function
• Review policies and procedures and ensure consistency across the regions

What You Can Expect

2-3 years of prior commercial mortgage/real estate/finance experience preferred. Prior commercial loan servicing experience is desirable, including billing, calculation of interest rates, accruals and waterfall accounting across the capital stack. Background knowledge of electronic banking and treasury methods. Working knowledge of Bloomberg is a plus. Prior experience with Blocked/Charged accounts or KYC/AML is a plus. Ability to manage multiple responsibilities under challenging time frames. Strong organizational, analytical and problem-solving skills. Strong interpersonal skills with an ability to work collaboratively with various counterparts. Self-motivated, proactive, detail-oriented, highly organized and exceptional time management.

What will set you apart?

• Strong financial services acumen and background
• Strong Microsoft Excel skills; ability to work with Power BI is a plus
• Excellent oral and written communication skills

What We Offer You

• Health Insurance: PGIM Ireland partners with Laya and BUPA to provide health insurance schemes that cover eligible employees day-to-day medical and hospital expenses
• Annual Leave of 23 days at full pay
• Pension Scheme: Members can contribute up to 8% of salary per annum, PGIM Ireland matches up to 8%, with voluntary contribution options
• Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility)
• Life Assurance: fully paid by PGIM Ireland, with a lump sum of four times salary for beneficiaries
• Education Assistance: Reimbursement for eligible employees pursuing further education

About PGIM - Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU). We manage nearly US$1.39 trillion in assets (as of March 31, 2025) with offices in 19 countries, offering investment solutions across asset classes including fixed income, real estate and alternatives. We aim to support our employees from day one and throughout their career at PGIM.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc.

Our Commitment to Diversity, Equity, and Inclusion

PGIM has a long-held commitment to advancing diversity, equity and inclusion, rooted in the belief that this is a prerequisite for PGIM's success and sustainability. We work to attract, retain, develop and promote talent at all levels and aim to have a workforce that reflects the communities where we work, live and invest. We are intentional about creating a workplace where everyone has a voice and is welcomed, valued, respected and understood. From the moment people join PGIM, we pledge to help them unlock their full potential. Together, we are shaping a future where talent knows no boundaries.

• PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. All appointments are made on merit.

Any offer of employment made by PGIM Ireland will be contingent on satisfactory references. Background checks will be carried out on all candidates offered a position. PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark in recognition of our commitment to employee wellbeing.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Customer Service

Industries

• Consumer Services

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