Lead Horticultural Operations Specialist

4 hours ago

Dublin, Dublin City, Ireland beBeecentre Full time €60,000 - €80,000
Job Title: Centre Manager

Our company is seeking a highly skilled and experienced Centre Manager to join our team. The successful candidate will be responsible for leading our garden centre, ensuring excellent customer service, and driving sales growth.

Key Accountabilities:

  • Develop and maintain relationships with customers at senior levels to ensure optimum customer satisfaction.
  • Be the customers champion by providing top quality, fast, efficient and friendly service at all times.
  • Build trusting relationships with our customers and provide excellent service and advice.
  • Keen interest in and understanding of our product range and services.

Reporting:

  • Maintain & update the reporting templates in order to ensure that all work is being completed in a timely manner.
  • Maintain accurate information on points and time of contact.

Stock:

  • Ensure that the correct stock is available to maximize sales.
  • Optimize stock turnover by reducing slow selling stock.
  • Maintain all stock to the highest standards.

Financial:

  • Maintain the minimum gross margin for all sales. monitored by the invoice margin analysis on a weekly basis.

Skills and Qualifications:

  • Prior experience in a similar position is essential. Excellent knowledge of plants and landscape materials would be a good addition. Experience in exceptional customer care is preferred.
  • Suitable qualifications in key areas are required. A desire to further your qualifications is also desirable.
  • Excellent knowledge of Microsoft office Outlook, word & excel is necessary. Nursery management software knowledge would be good but not essential.
  • 5 years plus experience in horticulture nursery &/or retail or related is required.
  • The ability to work alone without supervision is essential. To be a team player, set and meet targets as part of the team.

Leadership/Management experience/capabilities:

  • Honest and straight forward communication is essential with our customers and team. A pleasant and positive manner with team members & Customers.
  • Able to work well in teams, self-starter, pleasant/helpful/optimistic. Able to go the extra mile to achieve exceptional results.

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