Operations Excellence Manager

1 week ago

Belfast, Ireland beBeeLeadership Full time €40,000 - €60,000
Job Title: Assistant Manager - Process

Main Purpose of Job:

The Assistant Manager Process supports the Head of Business Operations and wider team in executing operations accurately and within required timeframes.

This role enhances operational efficiency and improves customer experience by designing, implementing, and monitoring processes across the department.

  • Lead, motivate, and support the team; deputise for the Head of Business Operations on HR, people management, and efficiency planning matters.
  • Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes, driving improvements and implementing business change.
  • Research, map, and refine processes to enhance the customer journey, working closely with Insight, BI, and Analytics teams to deliver effective improvement plans.
  • Partner with IT to identify opportunities for automation and digitalisation to streamline operations and improve the customer experience.
  • Develop and deliver clear reporting mechanisms to track progress against departmental objectives.
  • Conduct regular performance appraisals, identifying development needs and implementing targeted improvement plans for team members.
  • Ensure accuracy and attention to detail in all data exchanged with customers and production teams.

Prioritise effectively under pressure, managing conflicting demands while maintaining high-quality outcomes and meeting tight deadlines.

Build strong relationships across all levels of the organisation; demonstrate excellent interpersonal, verbal, and written communication skills.

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