
Education Specialist
1 week ago
Job Description
The foundation of our success is built on excellence in education.
Expert educators create world-class customer experiences, engaging and connecting with guests, sharing top-quality product knowledge, and representing our community and culture authentically.
Key Responsibilities
- Guest Experience
- Interact with guests to ensure a great experience, valuing their time.
- Assess guest needs to provide customized purchase and return solutions and support.
- Provide technical product education by highlighting the value and benefits of products.
- Ensure seamless end-to-end guest experiences by conducting accurate transactions and executing omnichannel programs according to company standards.
- Move dynamically to continuously engage with guests and address store or guest needs.
- Receive guest feedback and partner with leadership to take appropriate action.
Qualifications and Skills
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
- Strong problem-solving and conflict resolution skills.
- Ability to adapt to changing priorities and deadlines.
- Basic computer skills and familiarity with retail technology.
Benefits
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
Additional Information
- Must be able to work a variety of shifts, including weekends and holidays.
- Ability to lift up to 25 pounds and stand for long periods.
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