Senior Content Creator

5 days ago

Dublin, Dublin City, Ireland beBeeContent Full time €80,000 - €104,000

Job Summary:

A key position has opened up in our Content Strategy & Experience team, and we are seeking a skilled professional to fill it. As a Sr. Content Developer, you will play a crucial role in creating high-quality content that empowers customers to work through their inquiries efficiently.

In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans. Your primary responsibility will be to collaborate with stakeholders, use customer insights, and create content plans that improve the digital support experience for our customers.

  • Develop audience-focused content plans by analyzing customer needs and designing programs to manage the entire content lifecycle.

  • Use data-driven insights to enhance content, ensure its accuracy, and optimize it for delivery across channels, including search engines and Large Language Models.

  • Maintain a working knowledge of all topics related to account management, downloads, purchases, refunds, and billing to ensure the validity of information and effectiveness of content for customer self-service.

  • Stay updated on content trends, emerging technologies, and best practices in content strategy to promote a culture of innovation and knowledge sharing within the team.

  • Collaborate with CTS staff to provide new and relevant content ideas and actionable recommendations and insights for content scope.

  • Guide and train CTS staff on best practices for content creation focusing on efficiency and quality.

Becoming part of our team means you'll have the opportunity to grow professionally, contribute to meaningful projects, and make a significant impact on our customers' experiences.

We're looking for someone with exceptional communication, project management, and stakeholder engagement skills, as well as strong analytical and problem-solving abilities.

Key Qualifications:

  • 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, handling the entire content lifecycle, and writing/editing customer-facing support content.

  • Proven ability to work independently and collaboratively across various levels and locations.

  • Good understanding of customer support operations, knowledge management, and self-service strategies.

  • Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models.

  • Working knowledge of content governance principles and best practices.

We offer a competitive compensation package, including annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Please note that this job description may change based on business requirements.

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