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Front Office Manager Lead

3 weeks ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €60,000

Key Challenges

  • Maximize revenue across all channels, including online travel agencies (OTAs), direct bookings, and corporate accounts.
  • Implement data-driven pricing strategies to stay ahead of the competition in Dublin's dynamic market.
  • Monitor market trends, competitor pricing, and demand patterns to optimize Revenue Per Available Room (RevPAR).

Responsibilities

  1. Lead front office operations, overseeing reception, concierge, night audit, and housekeeping departments.
  2. Train and mentor team members on revenue management principles and best practices.
  3. Develop and implement Standard Operating Procedures (SOPs) for consistent service delivery.
  4. Build and maintain strong relationships with suppliers and contractors.
  5. Coordinate maintenance and preservation of our historic building, ensuring compliance with heritage requirements.
  6. Manage capital projects and renovations while respecting historical integrity.
  7. Ensure health, safety, and compliance standards are exceeded.
  8. Champion a high-touch, personalized approach to boutique hospitality.
  9. Handle complex guest situations with diplomacy and creative problem-solving.
  10. Oversee guest feedback management and implement service improvements.
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Requirements

  1. Minimum 5 years' experience in hotel front office management, preferably in boutique or luxury properties.
  2. Proven track record in revenue management and commercial acumen.
  3. Strong knowledge of Dublin's hospitality market and competitor landscape.
  4. Experience with listed/heritage buildings and facilities management.
  5. Demonstrated ability to build and maintain supplier relationships.
  6. Excellence in guest service and complaint resolution.
  7. Proficiency with hotel Property Management Systems (PMS), channel managers, and revenue management systems.
  8. Strong understanding of Irish employment law and HR best practices.
  9. Exceptional communication and interpersonal skills.