Chief Customer Engagement Officer

3 days ago

Waterford, Waterford, Ireland beBeeCustomerExperience Full time €35,000 - €50,000
Customer Experience Coordinator

Job Summary:

As a Customer Experience Coordinator, you will play a vital role in ensuring that all incoming requests are handled efficiently and effectively. Your primary responsibility will be to coordinate all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

 

About the Role
  • Promote and seek out opportunities to deliver exceptional customer experiences
  • Interact with customers to identify their individual needs and opportunities for new/used car sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Conduct sales department service tours
  • Stay informed about new products, features, accessories, etc., and their benefits to customers

 

Requirements
  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

 

Lunghamer Buick GMC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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