ServiceNow Solution Architect

4 days ago


Dublin, Dublin City, Ireland Servicenow Full time

About Us

At ServiceNow, we empower organizations to work smarter and faster. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, enabling us to deliver innovative AI-enhanced technology to our customers.

We're a global market leader with over 8,100 customers, including 85% of the Fortune 500. Our purpose is to make the world work better for everyone.

The Role

You'll be a key member of our Solution Consulting team, supporting Employee Experience, Customer Workflow, and ITX Solution Sales. As a technical consultant, you'll develop, position, and provide product-specific solutions during sales cycles, achieving quarterly and annual sales goals for your assigned territory.

You'll lead discovery workshops, give product demonstrations, and answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.

Key responsibilities include:

  • Leveraging AI to integrate into work processes, decision-making, or problem-solving
  • Providing feedback to product management on product enhancements that address customer needs
  • Sharing best practices and reusable assets with other Solution Consultants
  • Staying current on competitive analysis and market differentiation

Requirements

To succeed in this role, you'll need:

  • Experience in pre-sales solution consulting or sales engineering
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Territory management skills, including pipeline building and working with Sales counterparts

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