Technical Performance Solutions Expert

3 days ago


Dublin, Dublin City, Ireland Servicenow Full time

At ServiceNow, we're pushing the boundaries of innovative AI-enhanced technology to empower organizations to find smarter, faster, and better ways to work.

Job Description

The role of a Performance Support Engineer is crucial in managing and resolving complex technical issues for our ServiceNow Technical Support team. This includes being the last point of escalation within the technical support department and mentoring junior team members in various technologies.

Key Responsibilities
  • Manage and resolve challenging technical issues related to performance and instance availability.
  • Mentor junior team members in various technologies.
  • Work closely with customers to provide high-value support.
Requirements
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Demonstrated ability to troubleshoot difficult technical issues.
  • Strong experience with relational databases (e.g., MySQL, Oracle).
  • Java experience.
  • Experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
  • Advanced Unix/Linux experience.
  • Working knowledge of components in a web applications stack.
  • Experience diagnosing performance degradation (e.g., explain plans, database tuning).
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.


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