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Customer Service Team Lead

1 week ago

Dublin, Dublin City, Ireland TN Ireland Full time

Solventum, a leader in healthcare solutions, is seeking an experienced professional to fill the role of Customer Service Team Lead in Dublin, Ireland.

This is a key position within our team, responsible for managing and coaching employees to exceed quality and service specifications. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

As a Customer Service Team Lead at Solventum, you will be part of a dynamic team that works closely with our customers to ensure their needs are met. Your primary responsibility will be to lead the NPWT Customer Service Team in Dublin, which serves clients in the United Kingdom and Republic of Ireland.

You will be responsible for ensuring our customers receive their orders on time, in full, and in a smart way. Additionally, you will drive the scalability of the NPWT service by continuously improving processes and systems.

The successful candidate will possess excellent problem-solving skills, a high level of emotional intelligence, and the ability to motivate and inspire a team to achieve exceptional results.