Web Operations Director

7 days ago

Galway, Galway, Ireland beBeeLeadership Full time €90,000 - €120,000
Job Overview

Electronic Arts is seeking a highly skilled Manager of Web Operations to lead the team responsible for maintaining and evolving help.ea.com, the central self-service platform for EA's players worldwide. The successful candidate will be responsible for overseeing content updates, page builds, and product lifecycle maintenance.

Key Responsibilities
  • Lead Web Operations for EA Help, overseeing content updates, page builds, and product lifecycle maintenance.
  • Bring structure and clarity to how our team works—building processes and documentation to support a growing platform and a high-performing team.
  • Collaborate with Product, Engineering, Content Strategy, Design, and Fan Care Operational teams to plan and publish content for game launches, product milestones (big and small), and other projects.
  • Guide page-level content strategy; how help pages are structured, styled so they're clear, useable, and perform well.
  • Build proactive workflows, and make sure the team is focused on the most impactful work.


Requirements
  • 3+ years of experience in web operations, content management, or digital experience roles
  • 1+ years of people management experience (team leadership, coaching, hiring, and performance development)
  • Familiarity with headless CMS tools like Contentful
  • Operational and people-centric mindsets
  • You can set goals, prioritize work, and create processes to help our team achieve
  • You put people at the center of your thinking whether you're designing user journeys, collaborating with partners, or coaching a team
  • Bonus: Experience in gaming, entertainment, or tech, and an understanding of SEO, content modeling, or experience design


About Electronic ArtsWe value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

Electronic Arts is an equal opportunity employer. We welcome diversity and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

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