Donor Engagement Specialist

2 days ago


Dublin, Dublin City, Ireland FRS Recruitment Full time

**Company Overview**

FRS Recruitment is a world-renowned Non-Profit organisation based in Dublin City. We are seeking an experienced Donor Care Manager to join our team.

**Job Description**

The Role: Deliver exceptional supporter care, enhance donor relationships, and support fundraising efforts as the Donor Care Manager. This is a full-time, permanent, hybrid position.

Key Responsibilities:

  • Lead and manage a team of four Donor Care staff, ensuring excellent supporter interactions across various channels.
  • Oversee donation processing, supervise donor care operations, and maintain high service standards.
  • Develop and implement best practices and stewardship strategies to enhance donor engagement, retention, and satisfaction.
  • Maintain data integrity by proactively monitoring, cleaning, and updating donor records for accuracy and efficiency.

Requirements:

  • Third-level qualification in marketing or a related field, with proven experience in donor care, customer service, or supporter relations.
  • Ability to convey complex ideas clearly and persuasively, engaging both internal and external stakeholders effectively.
  • Results-driven and resilient, maintaining focus on objectives while overcoming challenges and driving projects forward.
  • Proven ability to lead, manage, and motivate teams, fostering strong working relationships across departments and with partner organisations.
  • Deep understanding of donor motivations, ensuring engagement strategies align with supporter expectations and emerging trends.


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