Supporter Care Coordinator

3 days ago


Dublin, Dublin City, Ireland FRS Recruitment Full time

**Our Ideal Candidate**

We are looking for a highly skilled Donor Care Manager to join our team at FRS Recruitment. The ideal candidate will have a third-level qualification in marketing or a related field, with proven experience in donor care, customer service, or supporter relations.

Key Responsibilities:

  • Develop and implement best practices and stewardship strategies to enhance donor engagement, retention, and satisfaction.
  • Maintain data integrity by proactively monitoring, cleaning, and updating donor records for accuracy and efficiency.
  • Collaborate with the finance team on accurate reporting, including the annual tax submission.
  • Represent the Donor Care Team in internal meetings and cross-functional projects, sharing insights to strengthen donor experience and fundraising impact.

Requirements:

  • Exceptional communication skills, able to convey complex ideas clearly and persuasively.
  • Results-driven and resilient, maintaining focus on objectives while overcoming challenges and driving projects forward.
  • Proven ability to lead, manage, and motivate teams, fostering strong working relationships across departments and with partner organisations.
  • Deep understanding of donor motivations, ensuring engagement strategies align with supporter expectations and emerging trends.

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