Senior Customer Communication Coordinator
3 days ago
Eolas Recruitment is seeking a talented Senior Customer Communication Coordinator to support our Digital Centre of Excellence. As a Senior Customer Communication Coordinator, you will play a critical role in planning and executing customer communication campaigns that meet the needs of our customers.
Key Responsibilities:
- Develop and execute customer communication strategies that meet regulatory requirements.
- Collaborate with internal stakeholders to develop customer-facing materials.
- Manage working groups to align efforts across communication campaigns.
- Update product pages and website content in line with regulatory changes.
- Document key processes and briefs (e.g., Agile Briefs, Marketing Briefs).
- Ensure risk and compliance standards are met while delivering best-in-class solutions.
- Proven ability to manage multiple high-volume communication projects in a fast-paced environment.
- Strong stakeholder engagement and workshop facilitation skills.
- Flexibility to work in an agile delivery model.
- Excellent written and verbal communication skills, with expertise in producing engaging content.
- 3+ years in a similar business analysis role.
- Experience in delivering customer communication campaigns.
This is a fantastic opportunity to contribute to meaningful transformation projects in a collaborative and dynamic environment.
Benefits:- Professional Development: Opportunities for growth and professional development.
- Culture: Collaborative and dynamic work environment.
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