Client Success Expert

4 days ago


Dublin, Dublin City, Ireland Paypal Full time
About the Role

The Partner Success Manager (PSM) at PayPal is a key contributor to the company's growth and success. This role involves managing operational relationships with strategic partners, ensuring they successfully adopt, optimize, and scale PayPal's payment solutions.

Key Responsibilities
  • Foster strong relationships with partners, advocating for their needs internally.
  • Monitor key performance metrics, identifying areas for improvement and collaborating with cross-functional teams to drive revenue growth and customer satisfaction.
  • Guide partners through API integrations, product implementation, and operational best practices.
  • Ensure compliance with PayPal's policies, risk guidelines, and regional regulatory requirements.
Requirements
  • 5+ years of experience in partner operations management or technical support, preferably in payments, fintech, banking, or e-commerce.
  • Strong understanding of payment processing, digital wallets, and PSP ecosystems.
  • Exceptional relationship-building, negotiation, and communication skills.
  • Data-driven mindset with the ability to analyze performance metrics and drive actionable insights.


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