Technical Support Specialist

15 hours ago


Belfast, Ireland beBeeCustomerSupport Full time €40,000 - €60,000
Job Overview

We are seeking a highly skilled technical professional to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to resolve complex issues related to our Cloud WAF solution.

About the Role
  • You will work closely with our cross-functional teams, including Product Support, Engineering, QA, and Sales Security Engineering (SE), to deliver top-notch customer service and ensure timely resolution of technical issues.
  • You will be a primary point of contact for clients, analyzing their requirements, documenting their needs, and making sound decisions quickly to meet their expectations.
Requirements
  • Minimum 3 years of experience in Technical Support, Information Security, QA, or Cloud Services is required.
  • Strong knowledge of networking fundamentals, including TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, and BGP is essential.
  • Proven problem-solving skills with a strong sense of customer commitment are necessary.
  • Prior experience with web servers, such as Nginx and IIS, is desirable.
  • Excellent communication and interpersonal skills are crucial for this role.
  • Familiarity with OWASP top 10 and bot mitigation is an advantage.
  • Engineering or Computer Science degree or equivalent experience in a technical field is beneficial.
Benefits
  • This full-time position offers a Monday-Friday shift working pattern.
  • The opportunity to work with a leading cybersecurity company.
  • The chance to develop your career with a global organization.


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