
Insurance Claims Specialist
6 days ago
Job Title: Insurance Claims Specialist
This role involves managing customer complaints and resolving issues efficiently. The position requires strong problem-solving skills, attention to detail, and excellent communication abilities.
Responsibilities:
- Investigate and resolve customer complaints in a timely manner.
- Analyze complaint trends and identify areas for process improvements.
- Collaborate with internal teams to implement changes and enhance customer satisfaction.
- Draft well-structured responses to formal complaints.
Requirements:
- A qualification - Fully APA qualified is essential.
- CIP is preferred.
- Solid experience handling customer complaints—ideally in financial services or insurance.
- A good understanding of Consumer Protection Code (CPC) guidelines.
- Strong written and verbal communication skills—you'll be drafting formal responses and speaking with various stakeholders.
- A high level of accuracy and attention to detail.
- Confidence using Microsoft Office and internal systems.
Why this role:
This is an excellent opportunity to work with an experienced team where your insights make a real difference to both customers and internal processes. If you're someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.
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