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Support Agent

1 week ago

Dublin, Dublin City, Ireland Rippling Full time

We are seeking a highly skilled and customer-focused Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and driving product enhancements.

Key responsibilities include:

  • Providing comprehensive support to customers through multiple channels.
  • Collaborating with internal teams to identify areas for improvement and drive automation or feature enhancements.
  • Staying up-to-date with product developments and market trends to provide informed guidance to customers.

Our ideal candidate possesses a strong background in customer-facing roles, excellent problem-solving skills, and proficiency in English and German.