Cloud Solutions Specialist

2 days ago


Dublin, Dublin City, Ireland Amazon Full time

As a Cloud Solutions Specialist at Amazon Web Services, you will play a crucial role in helping customers across all industries maximize the value and benefits of our services. Key responsibilities include fostering innovative endeavors, offering strategic guidance on architecture, and resolving operational challenges. You will be responsible for ensuring the success of key enterprise customers in developing applications and services on our platform.

This is not a sales role, but rather an opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will make recommendations on how new AWS offerings fit in the company strategy and architecture, complete analysis and present periodic reviews of operational performance to customers, and provide detailed reviews of service disruptions and metrics.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We are looking for a highly skilled professional with experience in technical engineering, fluent English and Mandarin language skills, and expertise in one or more of the following areas: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.

  • Act as a single point of contact to Enterprise Support customers
  • Makes recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings (onsite or via phone)


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