Expert Consumer Protection Specialist

7 days ago

Dublin, Dublin City, Ireland beBeeConsumerProtectionManager Full time €75,000 - €100,000
Consumer Protection Manager
This position offers an opportunity to make a significant contribution to consumer protection. We are seeking a highly skilled and experienced professional to join our Consumer Protection Division as a Consumer Protection Manager.

Key Responsibilities:
  • Assess trader compliance with consumer protection legislation by conducting screenings on cases informed by requests made to us from other EU Member States against Irish-based traders.
  • Manage and assess potential breaches by traders of consumer protection legislation, making recommendations on appropriate courses of action including conducting investigations and liaising with our legal department on appropriate next steps.
  • Represent the organisation in the EU Consumer Protection Cooperation (CPC) Network, participating in coordinated actions against traders, and conducting sweeps of trader websites to verify compliance with EU consumer law and follow-up on any issues identified.
  • Build, manage, and maintain productive relationships with key internal, external stakeholders, and competent authorities in other member states while representing us at external fora as required.
  • Develop inputs for consumer information material, consultation documents, and writing reports on consumer protection matters.
  • Respond to queries from external stakeholders and other government departments, working with other units and divisions on cross-divisional responses to information requests/media queries/PQs.
  • Work closely with and as directed by the Head of Unit in the general management of the Unit/Division's activities.
  • Assist in the preparation of organisational reports and undertake any other duties and responsibilities of a similar level as required.
Requirements:

A third-level degree and/or professional qualification in law, economics, business, regulation, compliance or similar related discipline, and at least 2 years comparable professional experience in case handling within a compliance/regulatory environment.

Demonstratable people management or team leadership experience.

Excellent drafting skills and attention to detail.

Strong organisational skills with the ability to multi-task in a busy environment, prioritising workstreams, and ensuring deadlines are met.

Experience leading and managing projects.

Demonstrable interpersonal and communication skills with the ability to work effectively in a team environment and on one's own initiative.

Experience of managing internal and external stakeholder relationships.

Strong ICT skills, particularly in the application of Microsoft office.

Desirable Criteria:

Postgraduate qualification preferably in an area related to the role.

Knowledge of Irish and EU consumer law.

Experience in drafting technical documents for publication such as guidelines.

Experience in preparing requests for/acting on legal advice concerning investigations and use of enforcement powers.

Knowledge of Irish and/or European civil and criminal court practice and procedure.

Experience conducting open-source investigations.

Experience or exposure to e-investigation tools/techniques, OSINT, investigative databases, and analytical software tools.

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