
Returns Specialist
2 weeks ago
As a key member of our team, we are seeking a highly motivated and organized Returns Agent to provide exceptional customer service and ensure seamless vehicle returns at Dublin Airport.
The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment. They will also be responsible for ensuring high standards of customer service and damage management, as well as achieving key performance indicators (KPIs) in these areas.
Key Responsibilities:- Collaborate with all staff to guarantee timely delivery and return of vehicles.
- Maintain exceptional customer service standards and achieve desired KPIs in this area.
- Ensure accurate completion of administrative tasks according to established operating procedures.
- Process workshop vehicles in accordance with our operational guidelines.
- Regularly communicate with fleet supervisors to ensure vehicles meet our quality standards.
- Communicate effectively with our damages department regarding any queries related to new damage discovered.
- Hold a full clean B driving license for at least 2 years.
- Excellent interpersonal and communication skills.
- Ability to work collaboratively within a dynamic team environment.
- Flexibility in working hours, including availability during the day, evenings, and weekends.
- Previous car rental/sales experience is desirable but not essential; training will be provided.
We offer a supportive work environment that fosters career growth and development opportunities.
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Returns Specialist
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