Experience Manager

2 days ago

Maynooth, Co Kildare, Ireland beBeeExperiences Full time €35,000 - €40,000
Job Title: Activities and Experiences Coordinator

The successful candidate will be responsible for planning, organizing, and overseeing a variety of activities and experiences for our guests. This role involves coordinating both on-site and off-site events based on guest profiles as well as collaborating with other departments to ensure a seamless and memorable experience for guests.


Key Responsibilities:
  • Plan and coordinate diverse, engaging activities as well as customize activities based on guest profiles.
  • Communicate with guests ahead of their stays to create itineraries for their visit.
  • Assist in organizing daily and special events, including holidays, festivals, and promotions.
  • Collaborate with entertainers and artists for live shows and themed events.
  • Oversee booking and management of equipment, spaces, and resources for activities, including setting up, managing, and breaking down events.
  • Engage with guests to understand their interests and ensure activities meet their needs as well as address their concerns and requests.
  • Coordinate with other departments to offer guests experiences such as yoga or wine tasting as well as the marketing department to promote activities through social media.
  • Ensure safety protocols for all activities are followed while ensuring compliance with Health and Safety regulations.
  • Conduct risk assessments for activities and ensure activities meet health and safety standards.
  • Monitor guest safety during activities and manage the signing of liability waivers before participating in certain activities.

Requirements:
  • Previous experience in a similar role is preferred.
  • Working knowledge of hotel software is an advantage.
  • Valid work permit for a minimum of 12 months is required.
  • Strong communication and customer service skills.
  • Excellent organizational and multitasking skills.
  • Passion for customer service and attention to detail.
  • Ability to work flexible hours, including evenings and weekends.

Benefits:
  • Discounts across entire resort.
  • Competitive hourly rate.
  • Meals while on duty.
  • Employee recognition.
  • Bike to Work scheme.
  • Employee Assistance Programme and PRSA scheme.
  • Continuous training and development.

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