Systems Analyst

3 days ago


Belfast, Ireland beBeeOperations Full time €30,000 - €60,000
System Operations Specialist

This role is responsible for overseeing the smooth operation of various systems, including water, wastewater, and mechanical/electrical systems. The System Operations Specialist will play a crucial part in monitoring real-time alarms and events, analysing system data trends, and providing remote support for operational infrastructure.

  • Monitor and respond to real-time alarms and events across operational systems to ensure quick resolution and minimise customer impact.
  • Analyse system data trends and escalate issues as needed, contributing to improved service delivery.
  • Oversee lone worker and security management systems, ensuring staff safety and asset security.
  • Provide remote support for operational infrastructure and contribute to fault diagnosis and resolution.
  • Work across multiple disciplines, collaborating with internal teams and external stakeholders to support performance targets and enhance operational efficiency.
  • Maintain accurate system data, generate reports, and provide insights to support decision-making and performance improvements.
  • Schedule and dispatch field teams and contractors, adapting plans as required to meet customer priorities.
  • Act as the first point of contact for emergency services and regulatory bodies, escalating incidents per procedures.

Requirements

  • 5 GCSEs to include English and Math
  • 2 years experience in a customer-centric role or operational role which involves analysing and interpreting system data
  • Experience communicating with a range of internal and external stakeholders
  • Experience working to challenging deadlines in a regulated or customer service environment
  • Proficient user of Microsoft Office packages

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