IT Service Desk Director

6 days ago


Dublin, Dublin City, Ireland Childrens Health Ireland Full time

**Job Description**

Childrens Health Ireland is seeking an experienced IT Service Desk Director to lead the delivery of IT services, ensuring they meet the needs and expectations of our business.

This role will be responsible for developing service delivery standards and processes, monitoring and reporting on the performance of IT services, and working closely with customers to understand their needs.

The successful candidate will oversee incident and problem management, ensuring service continuity and availability, and driving service improvement initiatives.

Key Responsibilities:

  • Develop and implement service delivery standards and processes
  • Monitor and report on the performance of IT services
  • Work closely with customers to understand their needs
  • Oversight of incident and problem management
  • Driving service improvement initiatives

Qualifications and Experience:

A third-level degree or post-graduate qualification in a technical discipline such as Computer Science, Information Technology or Electronic Engineering, plus 3 years post-qualification experience in a relevant role.

The role must include proven experience in managing service delivery and ICT service desks of similar size, scale, scope and complexity, with proven experience of the ITIL framework and implementation of best practices.



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