Global Customer Experience Manager

5 days ago


Dublin, Dublin City, Ireland Amazon Full time

About Us: At Amazon, we are revolutionizing the way people connect and access information. Our Project Kuiper initiative aims to launch a constellation of Low Earth Orbit satellites, providing low-latency, high-speed broadband connectivity to underserved communities worldwide.

Job Description: As a Software Development Manager on our Kuiper Customer Experience team, you will be responsible for owning both web and mobile experiences to support customers throughout their journey. You will partner closely with product, UX, and business stakeholders to define and execute a roadmap that best serves our customers.

Key Responsibilities:

  • Build and execute a roadmap for Kuiper customer experiences
  • Work with peer teams and stakeholders to design suitable software systems and interfaces to fulfill customer needs
  • Develop a strategic plan for the growth of the team, both from a software services and organization perspective
  • Hire & develop a diverse team of software engineers
  • Collaborate with fellow team members to form a strong foundation for a software organization in Project Kuiper
  • Help onboard and mentor new team members

BASIC QUALIFICATIONS:

  • 3+ years of engineering team management experience
  • 7+ years of working directly within engineering teams experience
  • 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
  • 8+ years of leading the definition and development of multi-tier web services experience
  • Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
  • Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS:

  • Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
  • Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

About Working at Amazon: We are an equal opportunity employer committed to diversity and inclusion. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit this link for more information.



  • Dublin, Dublin City, Ireland Wayflyer Full time

    About WayflyerOur MissionWe empower great brands to reach their growth potential by providing access to the best products.How We Do ItOur unique technology assesses businesses in minutes, generates financing offers that reflect their growth potential, and sends funds in as little as 24 hours.Critical Leadership RoleThe Director of Global Customer Success is...


  • Dublin, Dublin City, Ireland Monograph Full time

    About StripeStripe is a financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a lot of work ahead of us. This means you'll have an unprecedented opportunity to put the global economy within everyone's reach...


  • Dublin, Dublin City, Ireland Headhunt International Full time

    Are you a customer-focused professional looking for a new challenge? Look no further! Headhunt International is seeking a Global Customer Experience Agent to join our team in Athens, Greece.About the RoleAs a Global Customer Experience Agent, you will be responsible for delivering exceptional customer experiences across various channels, including phone,...


  • Dublin, Dublin City, Ireland Boundlessfellows Full time

    We are looking for a talented individual to join our team as a Squarespace Support Associate. As a member of our global support team, you will be responsible for providing exceptional customer experiences for our customers.About the JobWork as part of a global team, providing support to customers worldwide.Develop expertise in resolving complex customer...


  • Dublin, Dublin City, Ireland FlexOS Global Pte. Ltd. Full time

    Job OverviewAs a Senior Solution Engineer at FlexOS Global Pte. Ltd., you will play a key role in delivering thought leadership to companies, transforming their customer experience through innovative solutions. You will be part of our UKI Sales team, working alongside colleagues to build a strong team culture and support aligned sales teams to create AI,...


  • Dublin, Dublin City, Ireland Brightwater Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey. This is a new role, joining an...


  • Dublin, Dublin City, Ireland Brightwater Capital, LLC Full time

    Our client, a leading international luxury brand is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy. This is a unique opportunity to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.This is a new role, joining an...


  • Dublin, Dublin City, Ireland Boundlessfellows Full time

    About Us">Boundlessfellows is a leading provider of innovative solutions for entrepreneurs and businesses. Our mission is to empower individuals to achieve their goals and build successful online presences. We are committed to delivering exceptional customer experiences and providing our clients with the tools they need to succeed.">Job Description">In this...


  • Dublin, Dublin City, Ireland TTEC Full time

    TTEC is seeking a highly motivated and experienced TTEC Global Customer Experience Expert to join our team. In this role, you'll be responsible for delivering exceptional customer experiences across multiple channels. With a focus on resolving complex issues and ensuring customer satisfaction, you'll be the key to driving business growth and success.You'll...


  • Dublin, Dublin City, Ireland FlexOS Global Pte. Ltd. Full time

    Job OverviewWe are seeking a highly skilled Solution Engineer to join our Commercial Industries Solution Engineering team at FlexOS Global Pte. Ltd. As a Senior/Lead Solution Engineer, you will be responsible for owning the solutions throughout the sales cycle and delivering thought leadership to companies to transform their customer's experience.


  • Dublin, Dublin City, Ireland Solventum Corporation Full time

    Solventum Corporation is seeking a highly skilled and experienced Customer Service Team Leader to join our team in Dublin, City West. The successful candidate will be responsible for leading a team of customer service professionals serving our Negative Pressure Therapy Clients in the United Kingdom and Ireland.Key responsibilities include:Managing the...


  • Dublin, Dublin City, Ireland Workday Full time

    Job Title: Global Experience StrategistWorkday is seeking a skilled Global Experience Strategist to lead our localization efforts and deliver outstanding global experiences for our customers. As a key member of our team, you will guide localization strategy and execution for Workday solutions, impacting users on a global scale.About the JobDevelop and...


  • Dublin, Dublin City, Ireland FlexOS Global Pte. Ltd. Full time

    Your ResponsibilitiesTo fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.Display initiative, self-motivation and deliver high...


  • Dublin, Dublin City, Ireland Getty Images Full time

    Job Overview:We are seeking a Digital Content Support Agent to join our team. As a Digital Content Support Agent, you will be responsible for delivering exceptional customer experiences through inbound communication channels. This includes providing timely and accurate responses to customer inquiries, addressing sales-related queries, and resolving issues in...


  • Dublin, Dublin City, Ireland TikTok Full time

    Job DescriptionThe LIVE Platform Trust and Experience Manager will oversee the development of a high-performing team responsible for delivering exceptional customer experiences. The ideal candidate will possess 2+ years of experience managing teams and 5+ direct reports in the Customer Service field.Key AccountabilitiesDevelop and implement strategies to...


  • Dublin, Dublin City, Ireland eBay Full time

    About UseBay is a global ecommerce leader that's changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets around the globe. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.We put our customers at the heart of everything we do,...


  • Dublin, Dublin City, Ireland In - Manager Recruitment Full time

    Company OverviewKFC is a global fast-food chain with a rich history and a commitment to quality, convenience, and customer satisfaction. We operate over 24,000 restaurants in more than 140 countries worldwide.Job DescriptionThis is an exciting opportunity to join our team as a Restaurant General Manager and lead a talented group of professionals in...


  • Dublin, Dublin City, Ireland TTEC Full time

    We're looking for a passionate individual to join our team as a Customer Experience Representative in support of Booking.com. In this role, you'll be the key to delivering exceptional customer experiences while working on site in Athens, Greece.About TTECTTEC is a global leader in customer experience technology and services. Our mission is to help companies...


  • Dublin, Dublin City, Ireland PE Global Full time

    We are seeking a highly skilled Global Site Manager Lead to join our team at PE Global.The successful candidate will be responsible for driving and delivering the operational elements of our Corporate Centre in Dublin, ensuring appropriate governance and operations rigor to run a high-performing organization of ~800 associates.The role involves developing...


  • Dublin, Dublin City, Ireland RED Global Full time

    Global SAP Implementation Manager Job DescriptionA senior-level position has become available for a Global SAP Implementation Manager to oversee the implementation of SAP solutions globally. The successful candidate will have extensive experience in managing full life cycle SAP implementation and upgrade projects, with a proven track record of delivering...