E-Commerce Operations Director
4 days ago
We are seeking an experienced Process Manager to lead and be responsible for identifying, mapping and documenting business processes required to support the successful launch of our e-commerce programme.
This role will ensure that all new and updated processes are clearly defined, aligned, and ready for implementation across the business.
Key Responsibilities- Identify, map, and document end-to-end business processes required for e-commerce.
- Engage with stakeholders to define new process requirements and updates to existing processes.
- Ensure process alignment across commercial, legal and regulatory, finance, operations, channels and technology teams.
- Develop detailed business process documentation to inform system requirements, testing, training, and go-to-market activities.
- Proven experience as a Process Manager or Business Process Analyst on large-scale programmes.
- Strong expertise in process mapping tools and methodologies.
- Excellent stakeholder engagement and facilitation skills.
- Ability to work across multiple business functions and translate requirements into clear process documentation.
This is a contract position at a senior level within the Analyst and Strategy/Planning function, focusing on Telecommunications industry.
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E Commerce Product Manager
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