E-commerce Operations Leader

3 days ago

Dublin, Dublin City, Ireland beBeeDirector Full time €96,000 - €124,000

We are seeking a seasoned and strategic leader to manage the operational management, optimization, and support of our SAP Commerce Cloud platform.

The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset.

Responsibilities
  • Lead day-to-day operations and support SAP Commerce Cloud environments.
  • Establish and enforce Service Level Agreements, Key Performance Indicators, and incident response protocols.
  • Ensure high availability, performance, and uptime of the commerce platform.
  • Collaborate with business, product, and IT leadership to align commerce operations with business goals.
  • Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements.
  • Build and lead a team of engineers, DevOps professionals, and support staff.
  • Foster a culture of continuous improvement, accountability, and innovation.
  • Ensure compliance with data security policies, privacy regulations, and audit requirements.
  • Lead risk assessments and mitigation planning for the platform.
  • Drive automation of deployment, monitoring, and support processes.
  • Lead performance tuning, capacity planning, and root cause analysis of system issues.
  • Comfortable working in internationally distributed teams.
Qualifications
  • Bachelor's or master's degree in computer science, Information Technology, or a related field.
  • 10+ years of experience in IT operations, with at least 5 years in SAP Commerce Cloud (Hybris) management.
  • Proven track record of managing large-scale digital commerce operations.
  • Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture.
  • Experience with Continuous Integration/Continuous Deployment pipelines, monitoring tools, and automation frameworks.
  • Exceptional leadership, communication, and cross-functional collaboration skills.
  • ITIL certification is a plus.
Nice To Have
  • SAP Certified Development Specialist – SAP Commerce Cloud.
  • Experience integrating SAP Commerce Cloud with SAP S/4HANA, ERP, CRM, and other enterprise systems.
  • Agile or SAFe delivery model experience.
Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Scope

Typically direct a large complex section of a department or a complex department with significant scope and financial impact.

Complexity

Work on complex issues where analysis of situations or data requires in-depth knowledge of the company and an evaluation of intangibles.

Supervision

Direct and control activities through several managers or senior professional level staff.

Interaction

Regularly interact with executives and major stakeholders. Ability to negotiate and influence senior leaders.

Management Duties

Hire, terminate, promote, and make decisions on salary increases, performance reviews, disciplinary actions, etc.

Performance Requirements

Consistently meet expectations or exceed expectations.

Equal Employment Opportunity Employer.

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