E-commerce Operations Manager

3 days ago

Dublin, Dublin City, Ireland beBeeEcommerce Full time €50,000 - €70,000
E-Commerce Specialist Job Description

We are seeking an experienced e-commerce professional to join our team in a dynamic and challenging role.

About the Role:

The ideal candidate will have hands-on experience managing and optimizing e-commerce platforms, preferably with Evo X or a similar system.

Key Responsibilities:
  • E-Commerce Platform Management:
    • Manage and maintain the company's e-commerce platform, ensuring it is fully operational and optimized for performance.
    • Oversee product listings, descriptions, pricing, and promotions to ensure accuracy and appeal.
    • Utilize E-Commerce systems (Evo X or similar) to streamline operations, manage inventory, and enhance customer interactions online.
  • Content and Merchandising:
    • Create and update engaging website content, including banners, promotions, and seasonal campaigns.
    • Implement best practices for SEO to improve website rankings and visibility.
  • Order Fulfillment and Tracking:
    • Monitor online orders, ensuring accurate fulfillment and on-time delivery in coordination with the warehouse team.
    • Address and resolve customer queries or issues related to e-commerce transactions.
  • Analytics and Optimization:
    • Use analytics tools to monitor website traffic, user behavior, and sales performance.
    • Identify trends and areas for improvement, implementing data-driven strategies to enhance conversion rates.
  • Technical Support and Upgrades:
    • Collaborate with IT and third-party providers to troubleshoot and resolve technical issues.
    • Keep the e-commerce platform up to date with the latest features, plugins, and security protocols.
  • Collaboration with Teams:
    • Work closely with the marketing and sales teams to align digital initiatives with broader company goals.
    • Provide training and support to internal teams on e-commerce processes when necessary.
Required Qualifications and Skills:
  • Experience:
    • Proven experience in e-commerce management, with hands-on knowledge of EVO X software or a similar platform.
    • Familiarity with office supplies and/or office furniture industries is a plus.
  • Technical Expertise:
    • Proficiency in e-commerce software, inventory management systems, and CMS platforms.
    • Understanding of SEO, digital marketing, and web analytics tools (e.g., Google Analytics).
  • Communication and Problem-Solving:
    • Strong communication skills to liaise with customers, internal teams, and external providers.
    • Analytical mindset with a knack for identifying and solving problems effectively.
  • Organization and Attention to Detail:
    • Ability to manage multiple projects and deadlines with precision.
    • Strong focus on maintaining accurate and up-to-date product information.
Benefits:

We offer a competitive salary, a collaborative work environment, opportunities for professional development, and employee discounts on our range of products.

If you are passionate about e-commerce and have experience working with Evo X software or similar platforms, we would love to hear from you.

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