Reservation Agent

1 week ago

Maynooth, Co Kildare, Ireland beBeeReservation Full time €35,000 - €50,000

Reservation Agent

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We are currently seeking an experienced Reservation Agent to join our fantastic Reservations Team.

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A unique resort, a renowned place of celebration, with a spirited history spanning hundreds of years, we pride ourselves on having an incredible team to match.

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Across our 550 acre estate, we offer tremendous variety for those looking to become part of a team that strives to help one another shine.

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We welcome innovative thinking, bold ideas and insights garnered from your own experience. Certified as a Great Place to Work by our very own employees, our hardworking team members feel listened to, encouraged and appreciated.

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If this sounds like the place where you could begin the next exciting chapter in your career, read on:

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  • To be the first point of contact for all Hotel Reservation enquiries
  • To support the management team with the day-to-day running and management of the Reservations Department
  • To support the training and development of the Reservations Agents
  • To assist with complaint handling when necessary
  • To assist our guests in the booking of their Hotel Reservation throughout, including activities, transport etc.
  • To have full knowledge of all rates, packages and promotions applicable to the resort
  • To ensure incoming calls and emails are answered in a professional and courteous manner
  • To ensure all information is entered accurately into the current systems
  • To build relationships and have confidence in selling
  • To identify opportunities for new or increased business
  • To take part in and promote any special Events
  • To provide support for golf reservations, spa reservations, dining, weddings and corporate business where required
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You will possess excellent communication and customer relation skills, with the ability to learn quickly and work in a fast-paced environment.

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We offer a monthly service charge payment, ongoing investment in your personal development with access to internal and external training programmes, great opportunities to progress your career, monthly recognition programme, refer a friend scheme, employee assistance programme, social events, uniform meals while on duty, discounts on stays at the resort and on food & beverage for you and your family and friends, discount on use of our golf courses, life assurance data retention.

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