Logistics Professional

3 days ago

Dublin, Dublin City, Ireland beBeeCoordinator Full time €40,000 - €50,000
Household Goods Move Coordinator

This role is ideal for professionals with experience in international or domestic HHG relocations.

  • Coordinating all aspects of household goods moves from origin to destination requires meticulous planning and organisation skills.
  • Effective customer communication, timely updates, and proactive support are essential in ensuring customer satisfaction.
  • Booking freight, transport, and third-party services necessitates a thorough understanding of logistics and supply chain management.
  • Preparing and reviewing move documentation and customs paperwork demands attention to detail and knowledge of international shipping regulations.
  • Liaising with suppliers, agents, and internal teams ensures that timelines are met, and service quality is maintained.
  • Handling issues or delays with professionalism and proactive solutions is crucial in building trust with clients.
  • Ensuring compliance with international shipping and relocation regulations requires ongoing training and professional development.
  • Tracking shipments and providing real-time updates to clients enhances transparency and builds credibility.
  • Maintaining accurate move records in the CRM system enables data-driven decision-making and process improvements.
  • Collaboration with sales and operations teams ensures alignment and effective service delivery.
  • Managing claims and customer feedback processes promotes continuous improvement and client satisfaction.
  • Supporting pre-move surveys and post-move follow-ups ensures that client needs are met and expectations are exceeded.
Requirements:
  • Prior experience in HHG (household goods) relocations is a must-have.
  • Strong communication and customer service skills are essential in building relationships with clients.
  • The ability to manage multiple moves simultaneously and meet tight deadlines is critical in this role.
  • Familiarity with international and domestic move processes is necessary for success.
  • Attention to detail, combined with excellent organisational abilities, is vital in delivering high-quality results.
  • Comfortable using CRM and logistics platforms is necessary for efficient task completion.

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