Multi-lingual Customer Service Expert

1 day ago

Limerick, Limerick, Ireland beBeeCustomerService Full time €30,000 - €50,000

Job Overview

The Customer Support Representative is responsible for delivering exceptional service to customers. Their key tasks include handling customer orders accurately, providing timely and informative responses to customer queries, and maintaining a supportive relationship with internal teams.

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Key Responsibilities

  • Process all orders and other customer transactions accurately through relevant systems within department guidelines.
  • Process all queries within department guidelines through relevant systems.
  • Liaise with courier companies and / or internal teams as needed to ensure prompt delivery to all customers.
  • Manage urgent and / or emergency orders / requests as they arise and communicate with relevant teams.
  • Log all internal and external customer feedback correctly and on time.
  • Maintain and update customer data as required.
  • Liaise with Cook Medical field-based sales teams and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory.
  • Complete all training assigned in a timely manner to ensure required level of competence for this role.
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives.
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Required Skills and Qualifications

  • 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous.
  • Fluency in Spanish and English.
  • Good written and spoken English language skills for those Representatives for whom English is not their mother language.
  • Excellent telephone manner and interpersonal skills.
  • Good working knowledge of Microsoft Office.
  • Attention to detail, accuracy and ability to multitask.
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving.

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