Member Experience Manager

3 days ago

Dublin, Dublin City, Ireland beBeeService Full time €30,000 - €40,000
Job Description

This is a role that focuses on delivering exceptional member experiences in both frontline and back-office environments.

The ideal candidate will have a strong track record of excellent customer service, with experience in a financial or customer-facing environment being an advantage.

The successful applicant will play a vital role in delivering a best-in-class member experience, ensuring compliance with policies and regulations, and contributing to a positive team environment.

Responsibilities
  • Deliver a superior level of service to members in a timely, professional, and friendly manner.
  • Carry out daily member transactions, including account openings, loan processing, insurance services, and general enquiries.
  • Ensure compliance with policies and regulations, including Anti Money Laundering (AML) and Data Protection legislation.
  • Support the promotion of products and services that offer value to members.
  • Accurately maintain member records and handle cash transactions diligently.
  • Contribute to a positive team environment, promoting values and high-performance culture.
Requirements
  • A member-focused approach with a strong track record of excellent customer service.
  • Experience in a financial, regulated, or customer-facing environment is an advantage, but not essential.
  • A professional qualification such as QFA, CUA, or APA is desirable.
  • Candidates without a qualification must complete two QFA modules within 2 years of employment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and good keyboard/data entry skills.
  • Strong verbal, written, and numerical skills.
  • A proactive problem-solver with attention to detail and ability to work on own initiative.
  • Adaptable and flexible in approach, with strong interpersonal and teamwork skills.
Benefits

This role offers the opportunity to make a real difference to our members' lives, working in a dynamic and supportive team environment.

As a Member Services Officer, you will be part of a collaborative team that strives for excellence in all aspects of our business.

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