Assistant Hotel Operations Manager

4 days ago

CarrickonShannon, County Leitrim, Ireland beBeeLeadership Full time €35,000

Front Office Leadership Opportunity

We are seeking an experienced professional to fill the role of Assistant Front Office Manager.

The ideal candidate will have a proven track record of leading and supporting a front office team, ensuring exceptional guest experiences and adhering to high standards of operation.

  • Preparation, implementation, and training on standard operating procedures (SOPs) and service standards.
  • Smooth arrival and departure procedures, including efficient check-in and check-out processes.
  • Effective management of reservations calls, delivering exceptional guest care through prompt communication and attention to detail.
  • Overseeing room allocation and collaborating with accommodation teams to ensure seamless guest experiences.
  • Promotion of hotel services and amenities to guests, enhancing their overall stay and satisfaction.

Requirements for Success

  • Previous experience as an Assistant Front Office Manager is essential, demonstrating leadership skills and a strong understanding of front office operations.
  • Proficiency in front office systems and software, with the ability to adapt to new technology and innovations.
  • Excellent English language skills, strong interpersonal and communication abilities, and a customer-centric approach.

What We Offer

A dynamic work environment, opportunities for growth and development, and a commitment to excellence in every aspect of our service. If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.

About This Role

This is an exciting opportunity to join our team as an Assistant Front Office Manager, where you will be responsible for leading and managing the front office team to deliver exceptional guest experiences.

Key Responsibilities

  • To lead, manage, and motivate the front office team to achieve excellent performance and guest satisfaction.
  • To develop and implement effective SOPs and service standards, ensuring consistent delivery of high-quality services.
  • To oversee the smooth operation of arrival and departure procedures, including check-in and check-out processes.
  • To manage reservations calls and provide exceptional guest care through prompt communication and attention to detail.
  • To promote hotel services and amenities to guests, enhancing their overall stay and satisfaction.

Job Requirements

  • Degree in Hospitality or related field.
  • Minimum 3 years of experience in front office operations.
  • Proven leadership skills and ability to motivate and inspire team members.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues.

What We Are Looking For

We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional guest experiences and committed to excellence in every aspect of our service.

Benefits

Competitive salary, comprehensive benefits package, and opportunities for career advancement and professional growth.

How to Apply

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application, including your resume and cover letter.

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